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You can call the Hotline number: 1900555590/02836222590 or visit any transaction point of VietABank for support instructions

There are many reasons why your card cannot be transacted. Please contact VietABank's Hotline 24/7 - the phone number on the back of your card for assistance in checking card status.

You can visit any branch/transaction office of VietABank to change the notes

You need to change to another PIN (at VietABank ATM) to use the card

You can visit any transaction point of VietABank to request a PIN re-issue. PIN re-issuance fee is regulated by VietABank from time to time.

In this case, you need to visit the branch/transaction office to request a new PIN.

CVV stands for Card Verification Value. CVV2 is a code to authenticate cardholders when making card payment transactions on the Internet

You can visit any transaction point of VietABank to request a card re-issuance

When you lose your card, you need to immediately contact VietABank to block the card in the following ways:
- Call VietABank's hotline number 1900555590/02836222590 for card blocking support

- Visit any VietABank branch/transaction office for card blocking support.

- After that, you can request for a new card to be re-issued at any transaction point of VietABank.

Besides VietABank's ATMs, you can use domestic debit cards at ATMs of all banks in Napas card alliance nationwide.

Domestic debit card PIN must consist of 6 digits.
Please note not to share your PIN with others nor record it on paper. Avoid using your ID number or date of birth as a PIN.

Yes. You can use a domestic debit card to make online payments on websites that accept domestic debit cards (for example: Vietnam Airlines website, among others)

Yes

No. The account for interest payment must be the account of the saver.

Customers are entitled to demand interest when withdrawing before maturity. The amount of periodic interest received by the customer must be returned to the Bank, by deducting it from the demand interest.

Yes. Customers may carry out procedures to authorize their term deposit to others at any transaction point of VietABank

Yes

Customers bring these valid ID documents: ID card/citizen card/passport

Traditional savings account pays interest at maturity, if the depositor does not come to receive it and has no other requirements, the earned interest will be added to the principal and rolled over to a new term equal to the old term at the bank's current interest rate published at the time of rollover.

Traditional deposit interest rates are set on a monthly (30 days) or annual (365 days) basis.

Traditional term deposit currencies of VietABank include: VND and USD

Minimum balance is the minimum amount the account holder must maintain on the account at all times from the time the customer registers to open an account

Customers can transfer money to their account at VietABank by one of the following methods:
- Deposit cash directly at VietABank's transaction points
- Transfer funds from another bank
- If customers and their family members have an account at VietABank, they can transfer money at VietABank's ATMs with domestic debit card.
- Transfer funds online if the remitter has registered to use E-Banking service (full package).

Customers with personal accounts at VietABank can transfer funds to others by one of the following methods:
- Deposit cash directly at VietABank's transaction points (the beneficiary may or may not have an account at VietABank)
- If customers and their family members have an account at VietABank, they can transfer money at VietABank's ATMs with domestic debit card.
- Transfer funds online (the beneficiary may or may not have an account at VietABank) if the remitter has registered to use E-Banking service (full package)

- To view information about their personal account, customers can register to use SMS banking service. This is a service that helps customers track transactions on their accounts via 2 methods, email and mobile phone.
- Customers can directly visit the bank to receive their account statement, or use a domestic debit card to view and print the statement at ATMs.
- In addition, customers can query information of the last 5 transactions by mobile phone with SMS banking service and print transaction details through Digital banking service.

You can do one of the following:
1. Insert the card into any VietABank ATM for information; or
2. Call VietABank's Hotline at 1900555590/02836222590 using the phone number registered with the bank; or
3. Inquire via Digital banking services

VietABank's account number consists of 16 digits, ending with 9000

By applying new technologies with high security to banking operations, your account will always be protected and in the safest condition at VietABank.

Currencies for opening current accounts include VND, USD (currencies can be changed subject to VietABank's regulations from time to time)

Yes. Customers may carry out procedures to authorize their current account to others at any transaction point of VietABank.